HELP CENTER

FAQ

How long is Gimbal Pod x battery?

It comes with an in-built 5000mah battery and USB charging port. The battery lasts anywhere up to 15 hours. 

Can I use social media like Facebook or Instagram to make videos or do live stream?

Of course! It's compatible with all the applications on your cellphone. 

Does the Smart Mount rotate right AND left or just to the right?

Both sides, 360° rotation.

What is Your Return & Refund Policy?

 

Our standard return policy lasts 30 days. If 30 days have gone by since you have received your order, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Gift cards cannot be returned. 

Please get in touch with us if you have any questions about returns and refunds using our Contact US form in the footer. 

Can I attach my Gimbal Pod x to a Tripod?

Gimbal Pod x comes with the universal 1/4 screw hole underneath and above, which allows you to attach any 1/4 tripod or Smart Mounts for additional unique angels. 

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within 7 to 14 days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status. 

You will also be provided with the Tracking Number to track your orders.

What countries do you ship to?

We ship to most regions worldwide. 

Shipping destinations:

  • We ship both locally and worldwide.

Is there any warranty?

Gimbal Pod x comes with a standard free 6-month warranty. Additional warranties can be bought during the checkout process. 

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Does Gimbal Pod x follow just side to side, or up an down. I.e. if I stoop down to pick something up off the floor, would it angle down?

Please check our page description, it explains it all. It comes with a 360 rotation camera which means it will follow you in all directions.